EarnLab FAQ

Creating your EarnLab account is quick and straightforward. Head to the Register page, fill in your full name, mobile number, email address, and preferred password. You'll receive a verification code via SMS — enter it to confirm your number, and your account is ready. The whole process takes under three minutes. Remember, you must be at least 21 years old to register a real-money EarnLab account in the Philippines.

In compliance with Philippine gaming regulations, all EarnLab players must be 21 years of age or older. This applies to both real-money play and bonus participation. EarnLab reserves the right to request valid government-issued ID at any time to verify your age. Accounts found to belong to underage players will be immediately suspended and any funds returned.

No. EarnLab strictly allows only one account per person. Creating duplicate accounts — whether using the same mobile number, email, or device — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click "Forgot Password." Enter the mobile number or email address linked to your EarnLab account. You'll receive a one-time password (OTP) via SMS or email. Enter the OTP, then set your new password. Make sure your new password is at least 8 characters long and includes a mix of letters and numbers for better security.

EarnLab may require identity verification (KYC — Know Your Customer) before processing larger withdrawals or as part of routine compliance checks. You'll be asked to upload a clear photo of a valid Philippine government-issued ID (such as a PhilSys ID, passport, driver's license, or SSS/GSIS card) along with a selfie. Verification is typically completed within 24 hours. Completing KYC also increases your daily withdrawal limits.

EarnLab supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

GCash and PayMaya are the fastest options — funds typically appear in your EarnLab wallet within seconds of a successful transaction.

The minimum deposit on EarnLab is ₱500. There is no maximum deposit limit for standard accounts, though very large deposits may trigger additional verification steps as part of our compliance process. We recommend starting with an amount you're comfortable with and gradually increasing as you get familiar with the platform.

Deposit processing times vary by method:

• GCash / PayMaya: Instant (usually within 30 seconds)
• Online banking (BPI, BDO, Metrobank): 5–30 minutes
• Over-the-counter payments: Up to 2 hours

If your deposit hasn't reflected after the expected time, take a screenshot of your payment confirmation and contact EarnLab support through the in-app chat.

EarnLab does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your e-wallet or bank for their applicable charges before initiating a deposit.

To withdraw from EarnLab, go to the Cashier section in your account, select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure the account name on your GCash or bank account matches the name registered on your EarnLab account — mismatched names will cause delays or rejection of your withdrawal request.

Most EarnLab withdrawals to GCash and PayMaya are processed within 5 minutes. Bank transfers to BPI, BDO, and Metrobank typically take 1–3 business hours during banking hours. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Large withdrawals above a certain threshold may require additional review before processing.

The minimum withdrawal amount on EarnLab is ₱200. This low threshold means you can cash out even small wins without having to accumulate a large balance first. Daily withdrawal limits apply and may vary based on your account verification level — completing KYC verification increases your daily limit significantly.

Common reasons for withdrawal rejection include:

• Account name mismatch between EarnLab and your GCash/bank account
• Incomplete KYC verification for larger amounts
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeding your current daily limit
• Suspicious activity flag requiring manual review

If your withdrawal was rejected, check your registered email for a notification explaining the reason, or contact EarnLab support via in-app chat for assistance.

EarnLab offers a curated selection of games designed for Filipino players:

• Slots: Fortune Tiger, Fortune Rabbit, Dragon Fortune
• Live Casino: Playtech Live (baccarat, roulette, blackjack, Dragon Tiger)
• Fishing: Gold Toad Fishing
• Bingo: Lucky Bingo
• Wheel: Wheel of Fortune

New games are added regularly — check the Game lobby for the latest additions.

Yes. All EarnLab games run on certified Random Number Generator (RNG) engines that have been independently tested and audited. This means every spin, card deal, and wheel result is completely random and cannot be manipulated — by EarnLab or by players. The RTP (Return to Player) percentages for each game are published on the individual game pages so you always know what to expect.

Absolutely. All EarnLab games are fully optimized for mobile play. You can play directly in your mobile browser (Chrome, Safari) without downloading anything, or download the EarnLab app for the best experience. The app is available for both Android and iOS devices and offers faster loading, push notifications for promotions, and a smoother overall gaming experience.

Minimum bets vary by game. Most EarnLab slot games start from as low as ₱1 per spin, making them accessible for casual players. Live casino tables typically have a minimum bet of ₱50–₱100 per round. Fishing games and bingo have their own bet structures detailed on each game's page. Check the individual game pages for exact bet ranges before you start playing.

EarnLab offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the Register page and in the Promotions section of your account after sign-up. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before you can withdraw the bonus-derived winnings. Always read the bonus terms carefully before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms in your account for exact details.

Yes. EarnLab regularly runs promotions for existing players including reload bonuses, free spins on featured slot games like Fortune Tiger and Dragon Fortune, cashback on live casino losses, and fishing game bonus credits. Log in to your EarnLab account daily and check the Promotions section to see what's currently available. Some promotions are time-limited, so it pays to check in regularly.

EarnLab is committed to promoting safe and responsible gaming. The following tools are available directly from your account settings:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session time reminders: Get notified when you've been playing for a set duration
• Loss limits: Cap the amount you can lose within a defined period
• Self-exclusion: Temporarily or permanently suspend your account
• Reality checks: On-screen pop-ups showing your session time and net balance

Visit our Responsible Gaming page for full details on all available tools.

If you feel you need a break from gaming, EarnLab's self-exclusion tool lets you suspend your account for a period of your choosing — from 24 hours up to permanent exclusion. Go to Account Settings, select "Responsible Gaming," then "Self-Exclusion," and choose your preferred duration. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. To request permanent self-exclusion, contact EarnLab support directly via in-app chat.

Yes. EarnLab uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorized third parties. All payment transactions are processed through certified, PCI-compliant payment gateways. Two-factor authentication (2FA) is available and strongly recommended to add an extra layer of security to your EarnLab account.

If you or someone you know is struggling with problem gambling, please reach out for help. EarnLab's Responsible Gaming page contains guidance and links to support organizations available to Filipino players. You can also use EarnLab's self-exclusion tool immediately from your account settings to pause your access while you seek support. Remember — gaming should always be fun, not a source of stress or financial hardship.

Visit the EarnLab App page for download instructions. The EarnLab app is available for both Android and iOS. Android users can download the APK directly from the EarnLab website. iOS users can install the app via the App Store or as a Progressive Web App (PWA) by adding EarnLab to their home screen from Safari. The app gives you faster game loading, exclusive app-only promotions, and instant push notifications for new bonuses.

If an EarnLab game freezes or crashes mid-session, don't worry — your game state and balance are saved on our servers. Simply refresh your browser or restart the app and log back in. The game will resume from where it left off, and any bets that were in progress at the time of the crash will be settled automatically based on the game's outcome. If you notice any discrepancy in your balance after a crash, contact EarnLab support with the approximate time of the incident.

EarnLab games are optimized for Southeast Asian network conditions. A stable 4G LTE or Wi-Fi connection is recommended for the best experience, especially for Playtech Live casino games which stream HD video. Most slot games and fishing games will run smoothly on a 3G connection as well. If you're experiencing lag or buffering on live casino games, try switching to a stronger Wi-Fi signal or reducing video quality in the game settings.